Terms and Conditions

Why Didn’t You Write is a personalized letter‑writing service. We use human writers to create custom, handwritten letters based on the information you provide. These letters are written, packaged, and mailed on your behalf.

By using our service, you confirm that all information you submit is accurate and that you have the right to share it.

You agree to use our service only for lawful purposes. You may not submit:

• Harmful, harassing, or threatening content
• False, misleading, or defamatory statements
• Sensitive personal data about anyone unless you have their consent

We reserve the right to decline any order that violates our content guidelines or conflicts with our values.

You provide personal details so we can create and mail your letter. You understand that:

• You are responsible for the accuracy of all recipient information (names, addresses, etc.).
• Our writers rely entirely on the details you submit to craft your letter.
• We may contact you for clarification if needed.

All letter content is treated as confidential. We do not sell, publish, or share your letters outside of what is required to fulfill your order.

Payment is required at the time of purchase. All transactions are processed securely through trusted third‑party payment providers.

We do not store full payment card details on our servers.

Prices may change at any time, but changes do not affect orders already placed.

We mail letters through USPS or other mailing partners. While we strive for timely delivery, we cannot guarantee:

• Delivery dates
• Delivery to incorrect or incomplete addresses
• Delivery delays caused by the carrier

Once a letter is mailed, responsibility transfers to the postal service.

Because our letters are custom‑made, all sales are final once writing has begun.
Refunds may be offered at our discretion in cases such as:

• Duplicate orders
• Mistaken purchases reported immediately
• Failure to complete your letter due to our error

If you need assistance, contact us promptly at [your email].

You agree not to provide content that:

• Encourages illegal activity
• Contains hate speech
• Includes explicit or adult content
• Requests impersonation for fraudulent purposes

We reserve the right to refuse any order that makes our writers uncomfortable or violates policy.

All website content, branding, and materials associated with Why Didn’t You Write are owned by us and protected by applicable laws.

You retain ownership of your personal stories and letter content. We only use them to fulfill your order.

To the fullest extent permitted by law, Why Didn’t You Write is not liable for:

• Delays or errors by postal carriers
• Loss of mailed letters
• Inaccurate information provided by customers
• Any indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid for your order.

Your privacy is important to us. Please review our Privacy Policy for full details on how we collect and handle your data.

We may update these Terms & Conditions from time to time. Any changes will be posted here with the updated date. Continued use of the service means you accept the revised terms.